Capitec Call Centre Agent



Company Info

The Capitec Call Centre Agent call defaulting Capitec Bank clients and negotiate repayment of loans; maximizing client retention and minimizing bad debt.

1 – 2 years’ collections experience
Call centre experience

1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
In a role using an African Language

Capitec Call Centre Agent Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)

Call centre processes and procedures
Customer care and service protocol
Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

Capitec Call Centre Agent Skills:
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Attention to Detail
Negotiation skills
Capitec Call Centre Agent Competencies:
Achieving Personal Work Goals and Objectives
Deciding and Initiating Action
Working with People

Additional Information:
Clear criminal and credit record
Ability and willingness to work in an open plan environment
Willingness to work or be available overtime and / or weekends if required
Willingness to work flexible hours (including Saturdays and Public Holidays)

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.


How to Apply

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Posted: March 5, 2020Tags:capitec jobs

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