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29 Nov 2018

Learnership Coca-Cola Marketing Learnership

Your Jobs Sandton, Gauteng, South Africa

Job Description

The Coca-Cola Marketing Learnership is available for interested individuals.This learnership programme is based in Linbro Park, South Africa.
Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Customer Interaction Centre . We are looking for talented individuals with the relevant skills and experience for a CIC Learnership (for disabled learners), which is based in Linbro Park. The successful candidate will report directly to the Operations Managers.
Key Purpose
The purpose of this program is to equip learners to understand and acquaint themselves with the underlying principles related to supporting the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers, establishing good customer relations and by marketing the company’s products and services.

Key Duties & Responsibilities for the Coca-Cola Marketing Learnership 
The learner will be exposed to:
Completion of all documented basic call handling processes within the CIC department
Query response handling
Administrative functions related to the department
Appropriate actions to be taken with regards to hazards and emergency situations
Maintaining of internal and external customer service and satisfaction levels
Providing timeous customer feedback
Educating the customer in the use of the company products and services

Skills, Experience & Education required for the Coca-Cola Marketing Learnership 
Grade 12/Matric with Maths, and English as the home language or at least a first additional language
Applicants must be unemployed
No Experience required
The successful candidate must not have been on a call centre learnership before.

Competencies required:
Attention to detail
Self Motivated and self starter
Customer interaction skills
Telephone skills and etiquette
Customer focused attitude
Interpersonal skills
Ability to work in a team

Only candidates with disabilities will be considered. CVs must clearly state the nature of the disability.
Only disabled candidates who are currently unemployed will be considered.
Candidates must not have already completed the National Certificate: Contact Centre Support NQF 2 as this is an outcome of the learnership (candidates who have already done this qualification cannot be considered)
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals

Closing date
14 December 2018

How to Apply


Job Categories: Learnerships. Job Types: Learnership. Job Tags: learnerships in south africa.

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