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7 Mar 2018

Computicket Ticketing Agent

Shoprite – Posted by Your Jobs Randburg, Gauteng, South Africa

Job Description

A Computicket Ticketing Agent opportunity is available for young and ambitious individuals who have knowledge of the travel industry. This post is located in Randburg, you will be reporting to Bryan Rufener.

Job Details
Job Title
Ticketing Agent
Job Category
Travel
Job Type Classification
Permanent
Town / City
Randburg
Province
Gauteng
Country
South Africa

Key responsibilities for the  computicket ticketing agent  opportunity 
Purpose of this job will be to process or bookings for ticketing, responsible for all ticketing related queries from other teams and assisting with any other queries within Operations.
To work within the Processing Team with focus on Ticketing assisting clients towards a first contact resolution.

Qualifications
Matric
Any Relevant qualification
Experience
At least 1 years in Travel Industry
Fares 1 – 3, understanding, calculations

Knowledge
Galileo GDS

Skills and competencies
Attention to detail
Ability to follow set procedures
Accuracy
Level of urgency

Job objectives
Customer Experience
Servicing clients via various contact channels within SLA towards first contact resolution
Offering clients options to resolve their queries
Close cooperation with suppliers to find the best solution for clients
Providing excellent customer service adhering to quality and quantity standards as specified by the client
Quality
Meeting targets as the set QA scorecard for the team
Updating relevant information in bookings with each contact received
Updating and creating invoices accordingly
Fraud profiling of all bookings worked on for ticketing process
Maintaining good and improving existing or initiating new relationships with suppliers
Productivity

Competencies
Diligent
Honesty
Time Management
Self-motivated
Being able to multitask
Be proactive with a positive approach
Ability to adapt to change
Team player

Closing date
9 March 2018

Applicant Feedback Policy Shoprite endeavors to provide feedback to all candidates whenever possible. However, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsuccessful.

How to Apply

Click here to apply 

Job Categories: Jobs. Job Tags: Computicket and Computicket Ticketing Agent. Salaries: Less than 20,000.

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