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12 Nov 2018

Internship Investec IT Graduate

Your Jobs Cape Town, Western Cape, South Africa

Job Description

The Investec IT Graduate will supplement first line IT support to assist in understanding incoming service requests and incidents, prioritizing and resolving (where applicable) or escalating to second line support personnel. This internship will be based in Cape Town, South Africa.

Key responsibilities for the Investec IT Graduate:
Learn and understand key business systems and technologies.
Support regional and global work force on premise and remotely.
Work within the IT support team to handle queries in a timely and efficient manner.

Core duties to achieve responsibilities:
Monitor the query logging system for new service requests and incidents.
Close or resolve calls if these can be done immediately.
Allocate or escalate queries to the appropriate resolver teams within IT.
Communicate with users when calls are logged and / or resolved.

Other duties and responsibilities:
Develop an understanding of systems and technologies in use by the business
Document processes and resolution notes
Work with IT teams to manage other IT workflows.
Participate in ad-hoc projects when required.

Technical Knowledge and Experience:
Relevant degree, preferably specialising in I
Interest in technology, preferably within the financial sector

System Skills:
Microsoft Office, Window
Mobile technology
Programming languages
Call logging systems

Personal Attributes:
Enthusiastic, hardworking and driven
Desire to learn and make the most of opportunities as they are presented
Self-starter, with the ability to use own initiative
Able to work under pressure
The desire to improve oneself and existing processes
Excellent communicator and team player
Good customer service skills
Good organisation skills
Able to own an issue from identification to resolution
Able to handle sensitive information discreetly

Risk & Compliance Responsibilities for the Investec IT Graduate
Adhering to the Code of Ethics and related policies, including personal account dealing, gifts, inside information, etc.
Ensuring Compliance forms and declarations are completed and returned on a timely basis
Ensuring timely completion of Compliance training
Ensuring that you maintain appropriate level of training and threshold competence levels
Ensuring you keep up to date on procedures and best practice relevant to your job responsibilities
Ensuring regulatory, client and other corporate records are maintained
Ensuring that firm and client data and property, including IT data, are properly protected and that advised best practices are followed to maintain confidentiality and security of all data
Reporting any possible and actual breaches, errors, or complaints
Reporting any possible concerns about conduct or unfair treatment of customers to Compliance
Reporting any suspicion that a client, investor, or employee may be involved in money laundering, fraud or other crime
Being alert to possible wider Compliance and Operational Risk issues within the general business

Closing date
Not specified, apply online.

How to Apply

CLICK HERE TO APPLY 

Job Categories: Internships. Job Types: Internship. Job Tags: internships in cape town and internships sa.

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