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12 Jul 2018

Internship TFG Customer Experience Graduate Internship

Your Jobs Cape Town, Western Cape, South Africa

Job Description

The TFG Customer Experience Graduate Internship is available for unemployed graduates. This position is based in Cape Town, South Africa.
Are you passionate about the customer and representing their voice? Does the idea of designing an experience that’s memorable appeal to you? Our Customer Experience team is looking for an independent, dynamic, confident and driven Trainee who is keen to make an impact and add value across all brands within TFG.

Your key areas of responsibility will include, amongst others:
On-going research on customer experience trends, innovation and latest reports
Communication of relevant research to key stakeholders in the business
Training and co-facilitation of journey mapping and design sessions
Participation in customer experience projects, across brands and divisions within the group
Generation of insights for brands from data extracted from our Voice of Customer platform
Ad hoc analyses using VOC, as well as other data available, to tell a complete customer story
Connecting customer and employee data to drive deeper and richer insights into what impacts the customer experience
Ownership of a portfolio within VOC
The growth of our listening capability across multiple touchpoints

To qualify for the TFG Customer Experience Graduate Internship position you will need:
A B.Bus Sc (marketing) or similar qualification
Good planning and organisation skills
Great collaboration skills
Excellent communication skills (verbal & written)
Ability to influence and persuade
To be flexible and adaptable
Good analytical skills, with the ability to link data to valuable insights
Ability to work independently as well as within a team
Resilience and emotional maturity
Willingness to learn

Apply today for the TFG Customer Experience Graduate Internship

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Closing date
The closing date has not been specified, apply today online.

How to Apply


Job Categories: Internships. Job Types: Internship. Job Tags: intern cape town, internships, internships in cape town, internships sa, latest internships in sa, and recent internships in south africa.

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